FAQs

Tracking numbers are automatically emailed to all customers once an order ships. If you dont recieve a tracking number, feel free to contact us and we will check in on your order and get you your shipping info.

It takes 24-48 hours to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: Hong Kong: 1 - 3 business days International: 10-20 business days

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at shop@harrywright.com.hk with photos of wrong/damaged items and we’ll sort that out for you.

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